Cancellations and reschedules require a minimum of 24 hours' notice so we can offer the slot to another client. Please contact the studio as early as possible if your plans change.

Yes. A $50 fee applies to no-call, no-show appointments. This protects our stylists' time and keeps our schedule running gracefully for every client.

Please no extra guests unless previously confirmed with your stylist. This keeps the studio experience calm, focused, and luxurious for every client in the chair.

If you're running late, please notify your stylist as soon as possible so we can best accommodate your appointment. Arriving significantly late may require rescheduling to honor the clients after you.

Hair Kraze is located at 1090 Yard St, Grandview Heights, OH 43212, Suite 112. We're nestled in Grandview Heights, just outside downtown Columbus, Ohio.

You can reserve your appointment online through our scheduling portal. Simply click "Book Online" anywhere on the site to choose your service and time.

Yes. We craft custom wigs, clip-ins, and ponytails tailored to your style, measurements, and desired texture. Visit the Custom Orders page to start your request.

The number of bundles depends on your desired length and fullness. Generally, 2–3 bundles are recommended for shorter lengths and 3–4 bundles for longer or fuller styles.

Yes. Our extensions are selected for quality, longevity, styling versatility, and a natural appearance.

For sanitation and quality-control purposes, hair that has been opened, worn, installed, altered, colored, washed, or otherwise handled may not be eligible for return or exchange. Your website's official return policy will apply.

Processing time is separate from shipping time. Your order must first be processed and prepared before it is shipped or available for pickup, which can take 2-3 business days.

Shipping can take 3-4 business days once order has been processed. Please remember that processing time and shipping time are separate.