Question 1

What is your cancellation and reschedule policy?

Accepted Answer

Cancellations and reschedules require a minimum of 24 hours' notice so we can offer the slot to another client. Please contact the studio as early as possible if your plans change.

Question 2

Is there a fee for no-call or no-show appointments?

Accepted Answer

Yes. A $50 fee applies to no-call, no-show appointments. This protects our stylists' time and keeps our schedule running gracefully for every client.

Question 3

Can I bring a guest to my appointment?

Accepted Answer

Please no extra guests unless previously confirmed with your stylist. This keeps the studio experience calm, focused, and luxurious for every client in the chair.

Question 4

What should I do if I'm running late?

Accepted Answer

If you're running late, please notify your stylist as soon as possible so we can best accommodate your appointment. Arriving significantly late may require rescheduling to honor the clients after you.

Question 5

Where is the studio located? (copy)

Accepted Answer

Hair Kraze is located at 1090 Yard St, Grandview Heights, OH 43212, Suite 112. We're nestled in Grandview Heights, just outside downtown Columbus, Ohio.

Question 6

How do I book an appointment?

Accepted Answer

You can reserve your appointment online through our scheduling portal. Simply click "Book Online" anywhere on the site to choose your service and time.

Question 7

Do you offer custom units and extensions?

Accepted Answer

Yes. We craft custom wigs, clip-ins, and ponytails tailored to your style, measurements, and desired texture. Visit the Custom Orders page to start your request.

Question 8

How many bundles do I need?

Accepted Answer

The number of bundles depends on your desired length and fullness. Generally, 2–3 bundles are recommended for shorter lengths and 3–4 bundles for longer or fuller styles.

Question 9

Is the hair 100% human hair?

Accepted Answer

Yes. Our extensions are selected for quality, longevity, styling versatility, and a natural appearance.

Question 10

Can I return or exchange hair extensions?

Accepted Answer

For sanitation and quality-control purposes, hair that has been opened, worn, installed, altered, colored, washed, or otherwise handled may not be eligible for return or exchange. Your website's official return policy will apply.

Question 11

How long does processing take?

Accepted Answer

Processing time is separate from shipping time. Your order must first be processed and prepared before it is shipped or available for pickup, which can take 2-3 business days.

Question 12

How long does shipping take?

Accepted Answer

Shipping can take 3-4 business days once order has been processed. Please remember that processing time and shipping time are separate.

GOOD TO KNOW

Frequently Asked Questions